Terms and Conditions of Use for the prime33 Platform

1. Terms of Use Agreement

This Terms and Conditions document is a valid and binding agreement between you ("Member") and prime33 ("Platform" or "We"). This agreement takes effect as soon as you complete the registration process or use any service provided by the prime33 platform, including online casino games, sports betting, slots, and all other related functions.

prime33 operates under valid international licensing and provides online services to eligible players. We reserve the right to change, amend, or cancel any part of these terms at any time, with or without prior notice to members.

2. Eligibility and Registration

To register and use the prime33 platform, an individual must meet the following requirements:

• Aged 21 years or above at the date of registration
• An individual with the legal capacity to enter into a binding agreement
• Not included on any gambling prohibition list in any jurisdiction
• Providing accurate, complete and up-to-date personal information during registration
• Not registering on behalf of another individual

prime33 reserves the right to request identity document verification at any stage. Documents that may be requested include a copy of the national identity card (MyKad), passport, bank statement, or other relevant documents for compliance purposes. Failure to provide the requested documents within the specified period may result in the suspension or closure of the account.

3. User Account

Each individual is only permitted to hold one (1) account on the prime33 platform. Holding more than one account ("multi-account") is strictly prohibited and may result in the closure of all such accounts without any refund.

Members are fully responsible for:

• Keeping their password and login details confidential
• Not sharing account details with other individuals
• Notifying prime33 immediately if unauthorised activity on the account is suspected
• Ensuring that personal information in the account is always kept up to date and accurate

prime33 will not be liable for any loss arising from unauthorised use if a member fails to take reasonable security measures to protect their login details.

4. Deposits and Withdrawals

All financial transactions on the prime33 platform are subject to the following terms:

• Minimum deposit: RM20 for all payment methods
• Minimum withdrawal: RM50 for all payment methods
• Withdrawal period: 10 to 45 minutes after the request is approved

Payment methods accepted by prime33 are Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies including USDT, BTC and ETH. All deposits must be made using a payment method registered in the member's own name.

Withdrawal requests will be processed once the member's account has undergone the required verification. prime33 reserves the right to delay or hold withdrawals pending a compliance review. If a withdrawal is rejected due to fraud or a breach of terms, the relevant funds may be forfeited.

The official currency of the platform is Malaysian Ringgit (RM / MYR). For transactions in cryptocurrency, the current exchange rate will be applied at the time the transaction is processed.

5. Bonuses and Promotions

prime33 offers various bonuses and promotions from time to time. Each bonus is subject to wagering requirements and specific terms stated alongside the relevant offer. General terms that apply:

• 120% Welcome Bonus: The first deposit is eligible for a bonus of up to RM1,000. For example, a deposit of RM100 generates a bonus of RM120 and a balance of RM220, with a wagering requirement of RM120 × 25 = RM3,000.
• Bonuses cannot be withdrawn as cash until the wagering requirement has been fully met
• prime33 reserves the right to change, cancel or withdraw any bonus offer at any time
• Attempts to abuse bonuses through hedge betting or similar strategies may result in bonus cancellation and account closure
• The VIP programme offers weekly cashback at three tiers: Bronze up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%

Any suspicion of bonus abuse will be investigated and prime33 reserves the right to hold payment until the investigation is complete.

6. Game Rules

Each game on the prime33 platform has its own rules and mechanics. Members are responsible for understanding the rules of each game before playing. The following applies in general:

• Game results generated by the Random Number Generator (RNG) are final and cannot be disputed
• If a technical disruption occurs during a game session, an incomplete round may be declared void and the wagered amount returned
• prime33 is not liable for losses resulting from internet connection disruptions on the member's side
• All bets placed are final once confirmed by the system and cannot be cancelled after that point

For live casino games with a real dealer, the result announced by the dealer is final. Any complaint relating to a game result must be submitted to the customer support team within 24 hours of the date of the incident.

7. Prohibited Conduct

The following actions are strictly prohibited on the prime33 platform:

• Registering more than one account using the same or different details
• Using automated software, bots, or other tools to play on behalf of a person
• Colluding with other players to deceive the system or gain an unfair advantage
• Manipulating or attempting to manipulate games using technical methods
• Registering using a false identity or inaccurate information
• Using the platform for money laundering or other illegal activities
• Abusing promotional programmes or bonuses through dishonest methods
• Threatening, insulting or behaving rudely towards customer support staff

Any breach of the above prohibitions may result in immediate suspension or closure of the account, freezing of funds, and legal action where necessary. prime33 reserves the right to report suspicious activity to the relevant authorities.

8. Account Closure and Suspension

prime33 reserves the right to close or suspend any account for the following reasons without prior notice:

• Breach of any term in this document
• Inaccurate or false registration information
• Failure to complete identity verification within the specified period
• Suspicious or potentially unlawful activity
• A request to close the account by the member themselves

Members may also request to close their own account through the 24/7 customer support channel. Before account closure is processed, all valid remaining balances will be returned to the member using the original payment method, subject to compliance with the withdrawal terms.

For members who need support related to gambling problems, a self-exclusion option is available. Please contact our customer support team for assistance. More information about gambling control tools is available on our Responsible Gambling page.

9. Personal Data Protection

prime33 collects and processes members' personal data in accordance with the platform's privacy policy, which is available on the Privacy Policy page. The information collected is used solely for the following purposes:

• Member account management and verification
• Processing of financial transactions
• Compliance with licensing and legal requirements
• Improving the user experience on the platform
• Communications related to services and promotions (subject to consent)

prime33 will not sell, rent or disclose members' personal information to third parties without the member's consent, except as required by law or a competent authority.

10. Limitation of Liability

To the extent permitted by applicable law, prime33 will not be liable for:

• Financial losses incurred while playing on the platform
• Platform disruptions or unavailability caused by technical factors
• Unauthorised access to a member's account resulting from the member's own negligence
• Any indirect, incidental, or consequential damages related to the use of the platform

prime33's services are provided "as is" without any guarantee or warranty, whether express or implied. prime33 makes no guarantee regarding the continuous or error-free availability of the platform.

11. Amendments to Terms and Conditions

prime33 reserves the right to change, amend or replace any part of this Terms and Conditions document at any time. Such amendments will take effect as soon as they are published on the prime33 website. Members are responsible for reviewing these terms periodically.

Continued use of the platform after amendments are published will be considered acceptance of the latest version of the Terms and Conditions. If you do not agree with the amendments made, you have the right to close your account and stop using prime33's services.

12. Contact Us

If you have any questions, complaints or require clarification regarding these Terms and Conditions, please contact the prime33 customer support team through the following channels:

• Live Chat: Available 24/7 in Bahasa Melayu and English directly on the platform
• Support email: [email protected]

Our customer support team operates around the clock and is ready to assist you in Bahasa Melayu and English. Any formal complaints will be processed and responded to within a reasonable timeframe.