prime33 Privacy Policy

1 Information We Collect

In operating our online casino and sports betting services, prime33 needs to collect several categories of information to ensure a safe, legitimate and efficient user experience. The information we collect covers the following:

• Identity Information: Full name, identity card number (MyKad) or passport, date of birth and nationality. This information is required to fulfil identity verification (KYC) requirements under international licensing procedures.
• Contact Information: Email address, mobile phone number and mailing address. This information is used for account-related communications, transaction verification and customer support.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, Boost), bank account numbers for FPX and DuitNow processing, and cryptocurrency wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Usage Data: Login records, betting history, deposit and withdrawal transactions, and activity within the platform. This data is used for security, compliance and service improvement purposes.
• Technical Data: IP address, web browser type, device operating system, cookie data and session information. This information helps us detect suspicious activity and optimise platform performance.

2 How We Use Your Information

Personal information collected is used solely for legitimate purposes related to prime33's operations. The main purposes for data use are as follows:

• Verifying identity and processing new account registrations in line with age verification requirements (21 years and above) and international licensing compliance.
• Processing financial transactions including deposits (minimum RM20) and withdrawals (minimum RM50) through supported payment methods.
• Providing 24/7 customer support via live chat and email in Malay and English, including resolving complaints and account-related enquiries.
• Sending account-related communications such as transaction confirmations, security notifications and updates relating to bonuses and relevant promotions.
• Monitoring and detecting suspicious activity, fraud, money laundering and ensuring the integrity of the platform is maintained.
• Conducting internal analysis for product improvement, user interface optimisation and development of new features.
• Complying with legal obligations, regulatory authority directives and reporting requirements imposed on international licensed operators.

3 Sharing Information with Third Parties

prime33 does not sell or disclose members' personal information to any third party for marketing or commercial purposes. However, there are limited situations where information needs to be shared with certain parties to enable us to provide our services:

• Payment Service Providers: Payment gateways and e-wallet processors that facilitate deposit and withdrawal transactions require limited financial information for processing purposes. These parties are bound by strict confidentiality agreements.
• Game Software Providers: Licensed game providers working with prime33 may receive minimal game session data for technical purposes. No personal identifying information is shared without a strong justification.
• Technology Partners: Companies that provide infrastructure services, cybersecurity and fraud prevention that help us maintain platform security.
• Regulatory Authorities: Licensing and law enforcement authorities that have legitimate authority to request certain information. See Section 7 for further details.

All third parties that receive personal data from prime33 are required to comply with data protection standards equal to or higher than those we practise ourselves.

4 Data Security Measures

prime33 implements a comprehensive set of technical and administrative measures to protect personal information from unauthorised access, loss, alteration or unintended disclosure:

• SSL/TLS encryption for all data transmissions between your web browser and our servers, ensuring information cannot be intercepted during transfer.
• Passwords stored in hashed format using modern cryptographic algorithms. We do not store passwords in plain text.
• Role-based access controls ensuring that only staff who need data for their duties are able to access it.
• Continuous security monitoring and intrusion detection systems that identify unusual activity in real time.
• Regular security audits and penetration testing conducted by independent parties to identify and patch vulnerabilities.

5 Cookies and Tracking Technologies

prime33 uses cookies and similar tracking technologies to improve the user experience and enable certain functions to work properly. The cookies we use fall into several categories:

• Essential Cookies: Required for basic website operations such as login session management and security preferences. These cookies cannot be turned off.
• Functional Cookies: Stores your preferences such as language selection and display settings so you do not need to re-enter them every time you visit.
• Analytics Cookies: Collects aggregated data on how users interact with the platform for improvement purposes. This data is processed anonymously and is not linked to your personal identity.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

6 Your Rights Regarding Personal Information

As a prime33 user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

• Right of Access: You may request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
• Right of Rectification: If any information is inaccurate or outdated, you have the right to request a correction. Please contact customer support with appropriate supporting documents.
• Right of Erasure: Under certain circumstances, you may request that your personal information be deleted, provided it does not conflict with our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that the processing of your data be limited in certain situations, such as during a dispute investigation relating to data accuracy.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or in situations where processing is based on legitimate interests.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request accordingly and inform you of the outcome.

7 Disclosure to Authorities

There are situations where prime33 is legally required or has a legitimate responsibility to disclose personal information to authorities. These include:

• Court orders, warrants, or valid investigation directives issued by regulatory or law enforcement authorities.
• Investigations relating to anti-money laundering (AML) activity, terrorism financing, or other financial crimes that require cooperation with authorities.
• Reporting requirements imposed by licensing bodies that regulate prime33's operations at the international level.
• Emergency situations involving a risk to public safety or to prevent serious loss or injury.

In all cases, we will disclose only the information that is necessary and specifically required by the relevant party, and we will inform you of such disclosure where not prohibited by law.

8 Changes to This Privacy Policy

prime33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in data protection. We are committed to informing members of any material changes through the following means:

• In-platform notifications via account alerts or information banners when you visit the website.
• Email to the address registered with your account when the changes are significant and require your attention or action.
• An update to the "Effective Date" at the top of this document indicating the latest version of the Policy currently in effect.

Your continued use of the prime33 platform after the effective date of such changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

9 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or prime33's handling of your personal information, our support team is available at all times.

You can reach us via:

• Live Chat: Available 24/7 directly within the prime33 platform — the fastest way to get an immediate response.
• Email: Send your enquiry to [email protected] — we handle all correspondence in Malay and English.

Please state "Privacy Policy Enquiry" in your email subject line to help our team direct your message to the relevant department. We aim to respond to every privacy-related enquiry with full attention and professionalism.